The Challenge: You have one week to move from in person to virtual reference. You can't leave anyone or anything behind.
Two of Brooklyn Law School's Reference Librarians discuss their team's strategy, successes, and failures when they were given one week to transition to remote reference services. Curious as to who or what was left behind?
At the end of the program, attendees will have a list of both potential challenges of moving to virtual reference in a hurry and potential solutions to those challenges. Next time, we will be ready.